Federal Employee
(866) 751-8332
(866) 751-8332

Benefits Call Center – Purnell & Company, Inc.

Personalized Support for Every Employee

At Purnell and Company, we understand that navigating employee benefits can be confusing and time-consuming. That’s why we provide a dedicated Benefits Call Center designed to simplify the process and give your employees direct access to knowledgeable support when they need it most.

Our call center acts as an extension of your HR team, ensuring your workforce gets accurate information, prompt assistance, and a positive experience — without adding to your internal workload.

What we offer

  • Live, U.S.-based representatives trained in benefits communication and employee engagement
  • Multilingual support to accommodate diverse workforces
  • Assistance with enrollment, eligibility, and coverage questions
  • Guidance on plan changes, claims, and dependent updates
  • Customized scripts and messaging tailored to your company’s benefits programs

Why It Matters

Your employees deserve clear answers and dependable guidance. By partnering with Purnell and Company, you’re providing them with:

  • Consistent and accurate information every time they call
  • Reduced confusion and fewer HR bottlenecks
  • Higher employee satisfaction and engagement
  • More time for your HR team to focus on strategic initiatives

Empowering Your Workforce, One Call at a Time

 

With our Benefits Call Center, your employees are never left guessing about their benefits. We combine professionalism, empathy, and expertise to deliver a seamless support experience that strengthens trust between employer and employee.

 

Let Purnell and Company handle the calls — so you can focus on your people.

 

📞 Get in touch today to learn how we can customize a call center solution for your organization.